Service and prices:

All quoted prices are in Danish kroner incl. 25% VAT.

No fee is charged when shopping on www.hvidtfeldt-gundersen.com

At Hideaway Vineyard we are happy to sell and send our wines to private customers in Denmark. Sales to other EU countrys and countries outside the EU is due to the amount of paperwork and cost on export/import combined with each sale not a service Hideaway offer. 

When ordering for more than Dkk  1100,-  you obtain free shipment.  Else the shipping costs is Dkk. 150,-  in Denmark. Shipment costs in EU follows the prices on shipment  with the only postal service on island Fejø, Post Nord.

Payment and security:

Our webshop is connected with our Izettle, which means we take payment from almost every possible card. You can Mobpay when visiting our fysical shop at the wineyard.  

Payment will be deducted from your account when the item is shipped.

We use an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that no one can read your information.

Responsibility:

Hideaway Wineyard is not responsible for any delays from our transporters. We are subject to the applicable laws and regulations on product liability in Denmark and the EU at any time.

Delivery:

Your shoppings will be packed and sent within five business days. We collect orders through the week and send the weekly orders every Monday. Unless a later delivery date is agreed.

Return or complains:

We guarantee you a 14-day right of withdrawal when shopping in our Webshop. If you notice any defects/damage to the goods, please contact Hideaway right away by phone at once.

If you want to return goods, you have to have an agreement with Hideaway ahead of returning the goods. Goods are returned, referring to the consumer contract law, chapter 3, section 5, paragraph 3, point 4, which states that food/beverage products are not subject to the right of return, which is why  return og any wine, without prior agreement is not possible.

Use this mailadress karin@hideaway.dk or  Karins cellphone number +45-24634745 if you have any complains or want to return goods.

The goods must be sent to: Hideaway Vingård, Storemosevej 18, 4944 Fejø

Warrenty:

A warranty is granted according to commercial law, which means you have 2 years of warranty.

However, it is a prerequisite that these defects have not arisen as a result of improper use or storage of the wine or any other harmful behavior that has caused the defect. You must advertise within a reasonable time after you have found the defect. If you advertise within 2 months, the complaint is always considered timely. If the claim is warranted, we will of course reimburse your (reasonable) shipping costs. Please note that we do not receive packets sent on demand.

Personal Data policy:

Information about your name, address, phone number, etc. will be treated in full confidence and only used to handle your order. The information is never disclosed to any third party. Regulatory requirements for trader’s accounts implies that we need to keep your personal data for five years and then delete it.

When collecting personal data through our website, we ensure that it is always done by submitting your explicit consent, so that you are informed of exactly what information is collected and why. The data controller at Hvidtfeldt-Gundersen.com is only Hvidtfeldt-gundersen.com

As registered with Hvidtfeldt-Gundersen.com you always have the right to object to the registration. You also have the right to access the information that is registered about you. These rights you have under the Personal Data Act.

Further questions:

Further information about security when trading on the Internet is available on this site: forbrugersikkerhed.dk.

Complaints:

If we have provided a product or service that doesn’t meet your expectations, you have the opportunity to complain to a new common European complaint system called “ODR”.
The terms of trade apply to private individuals who purchase goods for delivery in Denmark – except Greenland and the Faroe Islands, unless otherwise agreed.

Outside Denmark? Pick your country and get the delivery costs. We only ship to the listed countries. The price on delivery depends on the size of your order and your shipping address.

Our registration data is:
Adr.: Hideaway Vingård, Karin Hvidtfeldt, Storemosevej 18, 4944 Fejø

Tel.: + 45 24634745
Mail: karin@hideaway.dk

CVR No.: DK-28431953